Return Policy
Returns
If you ordered the wrong part or no longer need it, we’re happy to help with a return, subject to a 20% restocking fee. You may return new, unused, and unopened items within 30 days of the delivery date.
We cannot accept returns on pumps, motors, electrical items, and transmissions, whether the product is used or new. In rare cases, we may allow an exception subject to a 40% restocking fee.
To return an item, please complete the return form. Pictures of the item will be requested, so please have them ready. Our Customer Service Team will reply shortly with authorization and return instructions, or let you know if an exception cannot be authorized. No returns will be accepted at our warehouse without an RMA (Return Merchandise Authorization) number.
All return shipping costs are the customer’s responsibility and are non-refundable, as shipping services are provided by third-party carriers outside of our control.
Returns are inspected once they arrive at our warehouse. If the inspection determines that the items are used, damaged, or not in resellable condition, the return will be denied, and the customer will be contacted to have the parts shipped back at the customer’s request and expense.
Order Cancellations
Orders can be cancelled and refunded only if they have not yet been shipped. Once an order has shipped, or if the supplier cannot cancel it, the order can no longer be cancelled and will be subject to our Return Policy.
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Pronto Mowers is not affiliated with Hydro-Gear.